Reputation Management

In today’s digital world, your online reputation is everything. Our Reputation Management services are designed to help you authenticate all the hard work you put into your business and monitor any comments that are made about your brand. If you are currently experiencing online reputation issues, our team can give you the tools to address the them and take the necessary steps to move you in the right direction.

Our 3-step process to good reputation management:

  1. Encouraging reviews and testimonials from exiting clients
  2. Monitoring reviews and testimonials as they are posted online
  3. Acknowledge and respond to comments in a timely fashion.


Strategy

Appreciation and value of online reviews is growing as more consumers trust online reviews as much as personal recommendations. We’ll help you set up a strategy to encourage your clients to provide feedback to be displayed online. With many different websites available for online reviews, we’ll help you narrow down which ones are most important for your industry and brand.


Monitor

Regularly monitoring comments as they are posted online is critical for reputation management success. We’ll introduce you to a world of reputation monitoring software that will help keep you up to date on what’s being said about your brand.


Respond

Responding to comments posted online – whether good or bad – is imperative for reputation management success. We’ll help you establish a plan to regularly respond to comments that will show your community that you care.

Did you know?

  • 85% of consumers said that they hadused the Internet to find a local business
  • 72% of online ‘shoppers’ will seek online reviews to make purchase or service decisions.
  •  58% of consumers trust a business which has positive online reviews
  • 52% of consumers are more likely to use a local business if they have positive reviews
  • Unhappy customers are 4 times more likely than happy customers to review you online.

 
 

Source: http://searchengineland.com/study-72-of-consumers-trust-online-reviews-as-much-as-personal-recommendations-114152

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